Physician Satisfaction with Surgical Pathology Reports: A 2-Year College of American Pathologists Q-Tracks Study (Report) - Archives of Pathology & Laboratory Medicine

Physician Satisfaction with Surgical Pathology Reports: A 2-Year College of American Pathologists Q-Tracks Study (Report)

By Archives of Pathology & Laboratory Medicine

  • Release Date - Published: 2008-11-01
  • Book Genre: Health & Fitness
  • Author: Archives of Pathology & Laboratory Medicine
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Physician Satisfaction with Surgical Pathology Reports: A 2-Year College of American Pathologists Q-Tracks Study (Report) Archives of Pathology & Laboratory Medicine read online review & book description:

The surgical pathology report (either printed or via electronic distribution) is the final product of surgical pathology laboratories. Elements necessary for quality in surgical pathology reports include accuracy, timeliness, and completeness. (1) Each of these elements can, and should, be measured separately to assess the quality of the surgical pathology laboratory and its product. However, satisfaction with a product is often based on elements that are unique to the customer, such as expectations and individual perceptions. These factors are not as easily addressed because of the multiplicity and uniqueness of these expectations, which can vary with various physician customers. (2,3) Satisfaction surveys are simple tools that can provide a general gauge of perceptions and expectations of physician customers. Laboratory accreditation agencies now require that providers of laboratory services survey the needs, expectations, and level of satisfaction of the physicians and patients that they serve. (4) In this article, we describe our experience with a Q-Tracks study designed to determine physician satisfaction with surgical pathology reports. MATERIALS AND METHODS

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